The cue thing has def improved over some time, yes. But the amount of different hands in the ticket sales (7 different presales for my show), and the pricing of good seats has gotten crazy.
I am now looking at the presale for LA. I got 2 tix in the mezannine front row when it started. I was trying to buy the 2 directly behind me, for my friends, which are available according to the seat map it now shows, but that whole row is only for American Express presale, haha - I dont have an AMEX card. Aw well.