Im sorry but this whole thing was such a ridiculous fiasco for the US fans.
The website crashed for well over an hour. The site implied on social media they were taking it down and would notify people when it was back up - there was no notification, they were just sold out. somewhere in the hour and a half I tried with mostly just trying to check out then having the site totally crash out of the checkout page, I had all four and was at the final step to "confirm order or payment or whatever". I clicked it, and then it just spun for like 5 minutes then crashed.
Later I had all four in my cart on my phone and then I was able to purchase and it said I got only one. but... nope, apparently I got nothing. I have a confirmation number actually - 600015078.
I have received no confirmation email and no charge that I can recognize. I have tried to contact the store - and I can only reach someone that says they didnt sell this. They sent me a link to what is apparently the US store (looks the same except I see a picture for the vinyl that I dont see on the other one. But there are NO links to contact support, look up my account, or my order. I emailed the other party again from the "non us site" (which apparently is sandbag) and they just said to try to contact through social media links. (?!). I wrote on instagram to their account and got no reply.
It shouldnt be this hard. Their twitter for the onsale is a long list of frustrated people that couldnt use the site and have varying degrees of wondering if they actually had an order go through or not.
So in conclusion, after spending almost 2 hours trying to get a record and having orders seem to go through, I can stare at the ORDER NUMBER I have and realize Im still getting nothing and there's no link to ask anyone about it, or I can spend over 100 dollars for each one basically handing over 3/4 of that money to some idiot that just wanted to make some quick cash.
Its 2018. It shouldn't be this hard for true fans. Selling a high demand ticket or item online is no longer a new thing. If it just sells out, fine - but to have a website not ready for a demand like this and to have orders go through with actual order numbers given to you, and then you still have nothing? And then on top of it I have ZERO ability to actually talk to someone on the site about my order number or anything?
yeah, I'm just a little irritated. forgive me
