Record store day 2018

[IRONFLAME]

More than half a year and no records neither a refund! they never reply to emails or via their online chat system. I will now file an online complaint on the duch police's website. can't believe these guys trying to rip me off 138 euros! 🤬

[darren]

@IRONFLAME can you email? darren at sigur-ros.co.uk

[IRONFLAME]

hello @darren,

i emailed you on november 29th, hope you got my email. i had included proofs of paypment, receipts, chat transcripts/screenshots, etc.

those guys at northendhaarlem.nl seem to think that fraud is a funny game. they are mocking me for having "ran to the record company and complain to them", which of course i didn't do. however i think that what you suggested (involving the record company) indeed seems to be the only solution to finally getting my money back. 138€ ain't no peanuts for me :⁠/

have xl suggested anything how to proceed, after you forwarded my email/documents to them?

thanks a lot & happy new year!

[darren]

argh thanks for the reminder! will get back to you tmrw!

[Seq225]

wow those guys are a piece of work. Pretty unbelievable.
As stated above - I contested the charges (two of them I had) as fraud with the bank my credit card belongs to and the bank refunded my money without question.
I'm sorry they were so obnoxious to you.

[IRONFLAME]

@Seq225

I wish I had paid with my CC too, but unfortunately I used Paypal, and when I contacted them in autumn they said too much time had passed to intervene. I just wonder how Visa e.g. can help you even after almost two years but Paypal can't (after only seven months) ...

[Seq225]

I am sorry to hear. I am also surprised. I didnt know Paypal had such limits to their guarantees. I was under the impression it was more protected. I wish you luck getting your money back!

[breakbeat]

Paypal is I think 180 days (I got mine back from PayPal pretty sharpish once I realised this was a scam).

Might be worth contacting the RSD people and reporting them, maybe they wont find it so funny if they're banned from taking part in future
https://recordstoreday.co.uk/about-rsd/contact-us/

[siri]

Still I'm surprised by all this. North End Harlem never replied to my email, but then later on I read on their website they don't do emails, and the day I contacted them over Live Chat, I got response immediately and three days later my money was back on my account. all smoothly, friendly, nicely, no-problemy.

[darren]

@IRONFLAME did you get my email?

[IRONFLAME]

@darren just got home tonight, catching up with a couple of hundreds emails. will answer yours asap tonight!

[IRONFLAME]

@darren

my email to you was blocked by your provider. could you please provide me an alternative email address of yours, thanks! the asterisks (***) in your email address have been inserted by me to protect your privacy

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

darren.w***@gmail.com
host gmail-smtp-in.l.google.com [173.194.76.27]
SMTP error from remote mail server after end of data:
550-5.7.1 This message does not have authentication information or fails to pass
550-5.7.1 authentication checks. To best protect our users from spam, the
550-5.7.1 message has been blocked. Please visit
550-5.7.1 https://support.google.com/mail/answer/81126#authentication for more
550 5.7.1 information. b15si2425667wrm.228 - gsmtp
Reporting-MTA: dns; smtprelay02.ispgateway.de

Action: failed
Final-Recipient: rfc822;darren.w***@gmail.com
Status: 5.0.0
Remote-MTA: dns; gmail-smtp-in.l.google.com
Diagnostic-Code: smtp; 550-5.7.1 This message does not have authentication information or fails to pass
550-5.7.1 authentication checks. To best protect our users from spam, the
550-5.7.1 message has been blocked. Please visit
550-5.7.1 https://support.google.com/mail/answer/81126#authentication for more
550 5.7.1 information. b15si2425667wrm.228 - gsmtp

[darren]

emailed you from another email addy

[IRONFLAME]

hello darren, unfortunately i haven't heard from you after my last few mails, have you maybe changed email address again? best greetings & stay safe!

[darren]

sorry man! i'm still here!

so 2018 RSD was with an old label, the contact i had in there has moved on. let me see what else i can do....