Ágætis byrjun

[Seq225]

ok, I sent a message through that link.
If I am mistaken, and a digital download of all the tracks was not supposed to be a part of the 7LP box set - then I of course accept that. I am wondering if I was wrong about this expectation.

[darren]

you're not wrong!

[darren]

Got the box today. Outside box was a bit trashed - which, is not unusual for vinyl I get mailed here, but this box (unlike most) gave some beating room between the outside corners and the actual product - which absorbed any abuse - so thank whoever decided on the shipping materials!

The set is fucking gorgeous. Very well done to all involved!

a lot of effort went into this by other members of the team, i'll pass on your note

[dervish]

Well, I didn’t have the same experience. The outside of the box was indeed thrashed, and I agree that the spacers prevented the dented edges and crushed corners and of the outside box from damaging the linen covered case, which is great! Unfortunate, even taking it from the carrier I noticed it slid about some inside the shipping box. When I opened it I was at first relieved to see a spotless and gorgeous box! But the book has a broken binding from the forces of a (lovely, but heavy book) sliding within the box. What’s the britishism for crushing disappointed? Gutted? Well, yes.

[dervish]

I have to say that the folks at the shop are pretty great. I already heard back from them (on the weekend!). Hopefully there will be a solution, otherwise I’ll take it to a book repair and cross my fingers they do a good job.

[Ragnaar]

I'm sure they'll help you out, otherwise we can swap books when you're here for Riceboy. I also received mine and I love the book. I spied Bjossi (Does he even forum anymore?) front and center. And the classic Undirtonar album cover was there as well. Really well done set everyone!!

[dervish]

I thought that was him! And still around, but not here as far as I know.

And don’t be redic, you already gave me your orig copy of Dr Gunni, I won’t take anything else. I’m sure it will get worked out, and if not, I’m sure there are places that can repair it.

Looking forward to October! Know any good Airbnb around Arlington? With luck, the in-laws place will be sold and I’ll have the extended in tow, complete with 3y/o

I consoled myself after the Ipswich cancellation with booking Seattle after all.. I really love the Paramount venue, despite the STG headupass rules.

[Seancouver]

Hellooooooo (I used to post here back in 2001/02 holy shit I am old).

So I finally received my shipping confirmation.....AAAAAAAnnnnnd the tracking says I owe $182.55. I am in Canada. Did anyone else have import fees? I have never come across anything like this before.

[darren]

i remember the username

i saw one other person who had a similar issue. can you reach out to customer support? they might be able to advise - i don’t have access to that info

[Seancouver]

Yeah, I've sent an email. The bulk of the UPS cost is for "freight" which I consider a "shipping" cost that I already paid??

Hopefully they respond quickly as it's supposed to be delivered today.

And helllooooo Darren. Still remember you and Bjossi from back in the day.

[Pie1862]

Hi, for what it's worth, I work in customs in the UK and it sounds very much like UPS are completely out of order here. Small parcels companies regularly skirt around customs rules to make profit. If you already paid shipping, there's no freight to pay. If the rates in Canada are like the EU then vinyl is duty free. The most they could have any chance of charging you is whatever the local equivalent of VAT is and a charge for customs clearance. But, this really shouldn't happen for parcels as they very likely bulk clear a whole shipment at little to no cost.
Any way, slightly drink rant over. I work for a proper freight company that detests the likes of UPS, DHL and TNT.

[Seancouver]

Haha cheers! Yeah I refused the parcel and will chase it up with customer service. I was surprised it was shipped with UPS in the first place.

[breakbeat]

Oh maybe you can advise, when did we start paying Custom charges on EU items? 🧐 (not Sigur Rós but another album I had from Germany...)

[Pie1862]

If it's shipped within the EU you shouldn't be paying any customs charges.

......yet

[Jim_Goodwin]

Has anybody else had problems getting Sigur Ros' customer service to reply recently? I emailed them on August 2nd and still haven't heard back... are they just slammed? Has anybody gotten quick responses?

[Seancouver]

Yep, I am having major issues right now with responses.

[Seancouver]

FINALLy got my UPS issues sorted without having to pay the huge fee.

[toomanyrecords]

Stressing out. No word about my shipment. Haven't received tracking or any response to my emails. All I have is my order confirmation email. Any help would be much appreciated.

[darren]

goddam - sorry! reach out to whichever one is relevant:

SigurRos@wmgcustomerservice.com FOR N. AMERICA QUERIES
uk-customerserviceteam@wmgcustomerservice.com FOR REST OF THE WORLD ORDERS

[toomanyrecords]

Thank you Darren. I just sent a third email...

I will be absolutely gutted if I don't get a numbered box. I ordered day one.